Service charter

Why have a service charter?

We are working constantly to improve our services to you. This service charter is a document which outlines what services we provide, what you can expect from us and how you can assist us with improvements.

Our services to you

• permanent collection displays
• exhibition program including travelling exhibitions
• education, public programs and research
• development and care of the collections
• publications and other merchandise
• National Gallery of Australia Membership

Service charter contact

email complaints@nga.gov.au
phone + 61 2 6240 6502
fax + 61 2 6240 6529

National Gallery of Australia
PO Box 1150
Canberra ACT 2601

If you have a general enquiry and are not seeking to lodge a complaint:

• email information@nga.gov.au
• phone +61 2 6240 6522.

What you can expect from us

• courteous, responsive and friendly services
• informed staff
• a welcome and safe environment
• appropriate and well-maintained facilities

In doing this we are committed to

• communicating with you about what we do and why we do it
• always identifying ourselves when talking or writing to you
• providing information which is accurate and accessible

We expect you to

• respect our staff
• comply with the Gallery's regulations to ensure the safety of the collections
• inform us about services you would like us to provide

Please let us know about the service you received

• fill out this form
• speak to a member of staff at the Information Desk
• contact the Feedback Officer

Tell us what you think

• permanent collection displays
• exhibitions including travelling exhibitions
• education, public programs and research
• development and care of the collection
• merchandise and publications
• membership
• welcome and safe environment
• appropriate and well-maintained facilities
  (eg restaurant, toilets, parking)
• comments