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Visitor services

Service charter

Overview

The purpose of the National Gallery of Australia is to serve the public by enhancing understanding and enjoyment of the visual arts, through the effective and efficient use of the Gallery's collections and exhibitions, which will be preserved, displayed, promoted, developed, and complemented where appropriate with loans from elsewhere.

Why have a service charter?

We are working constantly to improve our services to you. This service charter is a document which outlines what services we provide, what you can expect from us and how you can assist us with improvements.

Our services to you

  • permanent collection displays
  • exhibition program including travelling exhibitions
  • education, public programs and research
  • development and care of the collections
  • publications and other merchandise
  • National Gallery of Australia Membership

What you can expect from us

  • courteous, responsive and friendly services
  • informed staff
  • a welcome and safe environment
  • appropriate and well-maintained facilities

In doing this we are committed to

  • communicating with you about what we do and why we do it
  • always identifying ourselves when talking or writing to you
  • providing information which is accurate and accessible

We expect you to

  • respect our staff
  • comply with the Gallery's regulations to ensure the safety of the collections
  • inform us about services you would like us to provide

Please let us know about the service you received

Provide suggestions on

  • permanent collection displays
  • exhibitions including travelling exhibitions
  • education, public programs and research
  • development and care of the collection
  • merchandise and publications
  • membership
  • welcome and safe environment
  • appropriate and well-maintained facilities
    (eg restaurant, toilets, parking)
  • comments

Contact

If you have a general enquiry and are not seeking to lodge a complaint or simply provide feedback: