Art Store Coordinator

OVERVIEW OF THE ROLE

The National Gallery (the Gallery) is seeking a professional, motivated and highly personable Art Store Coordinator to play a key role in Art Store functionality and the retail cycle.

This role will see you providing coordination support and daily supervision to the front-facing team of Art Store Supervisors and Clerks together with the back-of-house Logistics Officer. You will oversee team management, recruitment, on-boarding and training of new team members in the end-to-end workflow of the Art Store. You will be responsible for the retail service delivery operation ensuring the Art Store experience is welcoming, enjoyable and exceeds visitor expectations.

You will develop, implement and maintain Standard Operating Procedures and Instructions for processes within the Art Store with a particular focus on providing strong training with regards to product knowledge, visual merchandising and exceptional customer service. You will lead the annual stock take process ensuring the value and integrity of the inventory is in accord with the retail strategy and commercial objectives.

You will be responsible for setting and monitoring the Art Store’s performance targets on a day-to-day basis, ensuring that the store is always appropriately stocked and presentable.

The position works closely with security, visitor experience and facilities teams, collaborating and communicating effectively to ensure all aspects of the visitor experience from arrival to departure are delivered seamlessly with excellence and care.

The National Gallery is open every day of the year (except Christmas Day) from 10am – 5pm.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

If you do not wish to be added to an order of merit, please notify us in your application.

The position of Art Store Coordinator is an ongoing full -time role, within our fun and energetic Commercial Team and reports to the Art Store Manager. The Art Store team is part of the Chief Finance Officer and Commercial portfolio, who work to grow non-government commercial revenue, position the brand, and create inspiring and memorable experiences for everyone who visits the National Gallery.

The position would be on a shared on-call rotation every third weekend.

Contact

Further information about the position may be obtained by contacting Karen Bustamante on +61 2 6240 6526 or karen.bustamante@nga.gov.au.