Assistant Manager, Cloud Services

OVERVIEW OF THE ROLE

The Assistant Manager Cloud Services position is part of the Information Technology (IT) Section within the Information Services Department. The section provides the full suite of ICT services to enable all Gallery staff to access our IT network. This includes the applications we manage both on-premises and in cloud environments, and to enable reliable and safe devices for all staff to increase productivity and mobility. As a small team, all staff manage multiple capabilities and responsibilities, providing you with the experience across all facets of vendor management, ICT procurement, budgets and costings, IT Service Management, infrastructure, end user computing, IT and digital projects.

The IT Team supports the Gallery both in the office and when staff are away from the office. In addition to the standard IT service offering, the team further supports the Gallery in projects and initiatives that have an IT component from concept to implementation.

The IT section operates in a high-pressure environment delivering high quality outcomes and cost-effective services for the NGA. The role requires someone who has high technical and organisational skills, and strong understanding of end user computing and problem and issue management.

This position reports to the IT Manager and is focused on management and enhancement of our Microsoft 365 environment and other cloud service. This role is instrumental in ensuring the efficient and optimized use of M365 and other cloud services, focusing on improving performance, reducing costs, and enhancing the overall user experience. The role includes procurement, contracting, engaging with internal subject matter experts, vendors and external managed service providers.

This role is within the Service Management stream and also supports projects that are related to end-user computing, mobile devices, support systems and other client services.

This role may also contribute to the IT service management on-call roster for weekends and public holidays.

The position needs someone with the ability to adapt to challenges, works well within a team under pressure, has strong work ethic and self-motivation to learn and stay current with industry skills. They will also need to have a versatile, flexible and creative approach to cultivating productive working relationships, and building strong relationships between audiences, partners and other stakeholders.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

If you do not wish to be added to an order of merit, please notify us in your application.

CONTACT

Further information about the position may be obtained by contacting Jade Carson on +61 2 6240 6580 or jade.carson@nga.gov.au.