Operations Coordinator (Learning)

OVERVIEW OF THE ROLE

The Learning Team delivers programs and events across multiple audience areas, including adult programs, kids and families, young people, students and teachers, access audiences and outreach activities.

We deliver programs onsite, online and on tour to engage national audiences of life-long learners with the National Gallery’s collection and exhibitions program.

The Operations Coordinator makes this work possible by overseeing complex operational systems, processes, resourcing and day-to-day functions across the Learning Department.

The position is responsible for leading a high performing team to deliver superior customer service, including responsibility for a team of full-time and casual staff with responsibility for bookings of school programs, guided tour and access programs. The role oversees the deployment of resources across programs, including rostering of casual Artist Educators, Learning Facilitators, Emerging Learning Facilitators and Learning Assistants, ticketing and venue management.

In the delivery of exceptional customer service, the role will address and resolve arising difficulties and complex matters that require detailed information gathering and investigation to achieve cooperation and satisfactory outcomes for clients and partners.

In addition, the Operations Coordinator is responsible for contributing to business improvement practices across the Learning Team. The role will evaluate working methods and use initiative, technical expertise, specialist knowledge and originality in problem solving to support continuous improvement.

The Operations Coordinator is responsible for coordinating statistics and reporting for the department, including data collection and analysis, using sound judgement and professional knowledge to inform decision-making.

In addition, the Operations Coordinator provides specialist project management support for major events such as the National Visual Arts Education Conference and the opening weekend events for major exhibitions.

This position reports jointly to the Education Manager and Public Programs Manager and is responsible for supervising the Tours Coordinator, Bookings Coordinator and casual Learning Assistants.

This position is an ongoing full-time role within the Learning Team.

CONTACT

Further information about the position may be obtained by contacting Georgia Close, Head of National Learning on +61 2 6240 6560 or georgia.close@nga.gov.au.