CRM and Ticketing Manager, Tessitura

THE POSITION

The System and Analytics Manager, Tessitura, works collaboratively across the organisation with accountability for building and fostering positive engagement with the Tessitura system, developing sound business processes, and translating business requirements as they relate to the system. The position is responsible for communicating information and updates about the Tessitura system, scoping opportunities for optimisation, developing and delivering the Gallery’s Tessitura strategy in line with organisational objectives.

Tessitura is one of the National Gallery’s enterprise systems, and is utilised for customer relationship management, exhibitions and event ticketing, public programs, fundraising and membership. The CRM and Ticketing Manager, Tessitura will oversee the development, management and optimisation of Tessitura and related systems across the Gallery.

The role is responsible for contract management and vendor relationships, oversight of system upgrades and leading the development and delivery of customisation projects.

This position reports to the Assistant Director, Marketing, Communications and Visitor Experience and is responsible for the Tessitura Support Officer.

This position is an ongoing, full-time role with the Marketing, Communications and Visitor Experience Portfolio.

CONTACT

Further information about the position may be obtained by contacting Susie Barr on +61 2 6240 6472 or susie.barr@nga.gov.au.