Head of Visitor Experience

OVERVIEW OF THE ROLE

The National Gallery is seeking a dynamic leader with a strong track record in visitor experience and audience engagement to join the Marketing, Communications and Visitor Experience portfolio.

The Head of Visitor Experience is pivotal in developing and implementing strategy, systems and processes, and engagement initiatives to improve operations, strengthen audience and member engagement, and grow earned revenue.

In this role you will lead the National Gallery’s visitor experience, membership and CRM and ticketing teams to deliver positive, inclusive and engaging experiences for audiences. The department manages the Gallery’s membership program, developing and delivering a dynamic event program for members and providing high standards of customer service to members. The department also manages the CRM and Ticketing system utilised by the Gallery, Tessitura, and visitor services function.

The Marketing, Communications and Visitor Experience portfolio works to attract and engage diverse audiences, grow earned revenue to support the Gallery’s work, position the brand, and create inspiring and memorable experiences for everyone who visits.

As a senior leader you will contribute your creativity and expertise to practices, policies and processes that will positively shape the future of the National Gallery.

This position reports to the Assistant Director of Marketing, Communications and Visitor Experience and is responsible for managing our public facing departments. This position of Head of Visitor Experience is an ongoing full-time role.

Contact

Further information about the position may be obtained by contacting Susie Barr on +61 2 6240 6472 or susie.barr@nga.gov.au.