System Administrator

OVERVIEW OF THE ROLE

The National Gallery’s IT Team provides a fast-paced and varied environment in which to work.

The System Administrator performs a critical role in maintaining essential IT infrastructure at the Gallery, including operating systems, firewalls, security tools, applications, servers, email systems, laptops, desktops, software, printers, phones and support across common business applications (e.g. Microsoft 365 Suite) and Gallery specific business systems.

The IT Team provides the full suite of ICT services to enable all Gallery staff to access our IT network. This includes the applications we manage both on-premises and in cloud environments, and to enable reliable and safe devices for all staff to increase productivity and mobility. As a small team, all staff manage multiple capabilities and responsibilities, providing you with the experience across all facets of IT Service Management, Infrastructure and Security. The position will participate in IT change management processes and will be an active member of the team for problem and issue management in the IT environment.

In addition to the standard IT service offering, the team further supports the Gallery in digital and art projects and initiatives that have an IT component from concept to implementation. The IT section operates in a high-pressure environment delivering high quality outcomes and cost-effective services for the National

Gallery. The role requires someone who has strong technical and organisational skills, and strong understanding of both service management and infrastructure.

The position needs someone with the ability to adapt to challenges, works well within a team under pressure and communicates well within the team, has strong work ethic and self-motivation to learn and stay current with industry skills.

At the National Gallery, as a small team this position sits within the Service Management team providing level 3 technical support and reports to the IT Service Desk Manager. The position will assist with other IT services and functions from time to time and requires a person that can pivot into different roles, projects and activities at short notice to assist as needed. Career progression opportunities are available through Service Management, Infrastructure and Networking, Cyber Security and Digital.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

If you do not wish to be added to an order of merit, please notify us in your application.

Contact

Further information about the position may be obtained by contacting Adam Clarkson on +61 2 6240 6488 or adam.clarkson@nga.gov.au.