IT Support Officer

OVERVIEW OF THE ROLE

The Gallery’s ICT Service Desk provides a fast-paced and varied environment in which to work.

The position of IT Support Officer performs a critical role in supporting users of the Gallery’s IT network. This includes service desk requests, support for hardware and software, rollout of new starter equipment and credentials, and other related tasks. This position reports to the ICT Manager and is part of a team that enables and maintains the Gallery’s information communication and technology infrastructure and service offering.

The IT Team provides the full suite of ICT services to enable all Gallery staff to access our IT network. This includes the applications we manage both on-premises and in cloud environments, and to enable reliable and safe devices for all staff to increase productivity and mobility. As a small team, all staff manage multiple capabilities and responsibilities, providing you with the experience across all facets of IT Service Management. The IT Team supports the Gallery both in the office and when staff are away from the office.

In addition to the standard IT service offering, the team further supports the Gallery in digital and art projects and initiatives that have an IT component from concept to implementation.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

If you do not wish to be added to an order of merit, please notify us in your application.

This position reports to the Assistant ICT Manager. This position of IT Support Officer is a non-ongoing full-time role within the Information Services Department team with the opportunity to become ongoing.

Contact

Further information about the position may be obtained by contacting Kieran Maher on +61 2 6240 6593 or kieran.maher@nga.gov.au.