Senior Membership Officer

OVERVIEW OF THE ROLE

The National Gallery is seeking a dynamic and experienced membership professional with a strong track record in audience engagement, customer service and programming to join the Marketing, Communications and Visitor Experience portfolio.

In this role you will coordinate the National Gallery membership program including effective processes for membership sales and renewals, growth and retention initiatives, development and delivery of the member event program and membership communications.

The Membership team delivers the Gallery’s membership program and services the membership base of over 10,000 members. The aim of the program is to provide incredible opportunities that encourage diverse audiences to foster a stronger connection with the Gallery, and to continuously enrich the experience of current members through programs and content shared on site, online and on tour.

This role is responsible for ensuring membership administration, communication and event delivery is of a high standard and carried out in line with organisational procedures. Together with the Visitor Experience and Membership Manager, you will drive positive change through the use of innovative practices and implementation of quality improvement processes.

The Marketing, Communications and Visitor Experience portfolio works to attract and engage diverse audiences, grow earned revenue to support the Gallery’s work, position the brand, and create inspiring and memorable experiences for everyone who visits.

This position is part of the Visitor Experience department and is an ongoing full-time position. Some out of hours work is required to deliver member events.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

If you do not wish to be added to an order of merit, please notify us in your application.

Contact

Further information about the position may be obtained by contacting Alex Reinhold on +61 2 6240 6504 or alexandra.reinhold@nga.gov.au.