Visitor Experience and Membership Manager

Overview of the role

The National Gallery is seeking an experienced manager with a strong track record in visitor experience and audience engagement to join the Marketing, Communications and Visitor Experience portfolio.

The Visitor Experience and Membership Manager is responsible for the effective management of visitor experience and membership functions at the National Gallery.

The Visitor Experience (VE) Team welcomes visitors and provides world class customer service to domestic and international visitors. The Membership team delivers the Gallery’s membership program and services with a membership base of over 10,000 members. The aim of the program is to provide incredible opportunities that encourage diverse audiences to foster a stronger connection with the Gallery, and to continuously enrich the experience of current members through programs and content shared on site, online and on tour.

The Marketing, Communications and Visitor Experience portfolio works to attract and engage diverse audiences, grow earned revenue to support the Gallery’s work, position the brand, and create inspiring and memorable experiences for everyone who visits.

In managing the team, you will have the opportunity to apply your expertise and experience delivering quality visitor and member experience that enhances the reputation of the National Gallery.

Together with the Head of Visitor Experience you will drive positive change through the use of innovative practices and implementation of quality improvement processes. This change will ensure a positive visitor experience that is conducive to repeat visitation, improved engagement and membership conversion.

This position is part of the Marketing, Communications and Visitor Experience portfolio and is an ongoing full-time position.

Contact

Further information about the position may be obtained by contacting Stefan Giammarco, Head of Visitor Experience, via email stefan.giammarco@nga.gov.au.