Visitor Experience Coordinator

THE POSITION

The National Gallery (the Gallery) is seeking a professional, motivated and highly personable Visitor Experience Coordinator to play a key role in the visitor experience function. This role will see you providing daily supervision of the front facing team of Visitor Experience Hosts and overseeing the visitor services operation, the Visitor Experience Coordinator ensures the Gallery’s visitor experience is welcoming, inclusive, safe and enjoyable.

The Visitor Experience team shapes and enhances the public’s experience of the Gallery. The Visitor Experience Coordinator oversees the daily operation of concierge, ticketing and membership sales, switch and visitor feedback. The position works closely with security, commercial and facilities teams, collaborating and communicating effectively to ensure all aspects of the visitor experience from arrival and ticketing to wayfinding and building amenity are delivered with excellence and care.

The Visitor Experience team is part of the Marketing, Communications and Visitor Experience portfolio, who work to attract and engage diverse audiences, grow earned revenue to support the Gallery’s work, position the brand, and create inspiring and memorable experiences for everyone who visits.

The Visitor Experience Coordinator reports to the Visitor Experience & Membership Manager and is responsible for the day-to-day coordination of the Visitor Experience Host Team. This position is an ongoing, part time role, working 7 days per fortnight, including during school and public holidays. The Gallery is currently recruiting for two Coordinators, that will work alternating rosters over a 7-day fortnight.

The Gallery is open every day of the year (except Christmas Day) from 10am – 5pm.

CONTACT

Further information about the position may be obtained by contacting Stefan Giammarco on +61 2 6240 6701 or stefan.giammarco@nga.gov.au.