Membership FAQ

Key information

How do I access my membership benefits online?

Click the Log In button at the top-right corner of the screen. Use the Reset Password link if you can’t remember your password.

If you are having trouble with your online account login, please contact us via one of the channels listed below and we will be happy to help.

How can I gift a membership to someone else?

You can purchase, renew or upgrade a National Gallery Membership on behalf of somebody else by visiting us at the Gallery or contacting a member of our team via one of the contact options below.

To facilitate the transaction, you will need to provide the recipient’s full name, contact information and the membership tier you wish to purchase for them.

Alternatively, you can ask to purchase a Gift Voucher for any amount, which can be redeemed for a National Gallery Membership on-site or online. You will be issued with a Voucher Code to share with your recipient.

Memberships cannot currently be gifted online, but we look forward to making this option available soon.

I have a Gift Membership to redeem for a membership category not listed on your website. Can I still use it?

If your Gift Membership is still valid, you will be able to redeem it for a new membership tier. Please contact us via one of the contact options below and provide your redemption code so that we can assist further.

When will I receive new membership card?

New or replacement membership cards can take up to 2 weeks to be delivered.

If you are visiting before your membership card is delivered to you, please speak to our Visitor Experience team at the Concierge Desk or Members Lounge during your visit to be issued a Temporary Membership Card.

So that your membership card is delivered to the correct address, please ensure that your contact information is up to date. You can update your details online by logging into your account or by contacting us via the contact options listed below.

What's the difference between a renewal and an upgrade? Can I do both?

You can upgrade your current membership to a higher tier and start receiving the associated membership benefits for the remainder of your current membership. You can access your new benefits immediately upon upgrading your membership, both online and during your visit. You can upgrade your membership at any time but we recommend doing this within the first half of your current membership to get the most value out of it.

You can renew your membership within 3 months of your current membership expiring. If you renew your membership before your expiry date, your current membership will remain active and your renewed membership will automatically start on the following day. When you renew your membership, you’ll be given the opportunity to change your membership tier.

I’m going to upgrade to the Silver Membership level, will I still need to buy tickets to Gauguin’s World: Tōna Iho, Tōna Ao?

No. A new and exciting feature is that Silver and Gold members enjoy the benefit of unlimited* and free entry to all ticketed exhibitions. Bookings are essential and subject to session time availability. You can book your free ticket in advance through your online account, over the phone or at the Gallery.

*Redeemable once per day throughout the exhibition period.

I am an inaugural member of the National Gallery, how will you acknowledge my length of membership?

As an Inaugural Member, you have given 40 years of sustained support and we are immensely grateful to you for your longstanding membership.

Inaugural Members receive an invitation to a special annual event at the Gallery with Director, Dr Nick Mitzevich. Your membership card also recognises your support with ‘Inaugural Member’ printed on the card.

I would like to add more than two children to my Silver Family Membership. What should I do?

Please contact us us via the details below and a member of our team will be happy to assist.

Why has the National Gallery made changes to its membership levels and benefits?

The National Gallery transformed its membership to offer fresh and dynamic opportunities for members from all parts of Australia to engage with art, artists and the national collection.

Our new membership program provides members with greater access to explore, experience and learn about art onsite in Kamberri/Canberra, digitally and across Australia. The tiered membership offering is designed to provide a range of levels and benefits so that you can get the most out of your National Gallery Membership.

I’m a current member with an old membership category, what will happen to my membership?

Your current membership and any associated benefits will remain valid until the end of your current membership period. Upon renewal, you will be able to choose which of our new levels suits you best.

Alternatively, you can take advantage of the great benefits in our new Silver or Gold memberships by upgrading from Wednesday, 1 May 2024 via your online member’s profile. Alternatively, please email membership@nga.gov.au and one of our friendly membership team will be happy to assist.

CONTACT DETAILS

General Enquiries: information@nga.gov.au

Phone: +61 2 6240 6411

Membership Enquiries: membership@nga.gov.au

Phone: +61 2 6240 6528

Other information you need to know about your National Gallery Membership, including complimentary tickets, member benefits, discounts and renewals.

  • The complimentary exhibition ticket issued as a Bronze membership benefit applies to first time members only, one ticket per membership.
  • Membership benefits and discounts are only available upon the presentation of a valid membership card or another official form of identification.
  • Membership cards and their benefits are non transferable.
  • National Gallery of Australia Membership is non refundable.
  • The primary membership cardholder(s) is / are responsible for ensuring the details of their National Gallery of Australia Membership are correct at all times.
  • The additional Member of a Joint Membership can only be transferred / changed at the time of renewal.
  • The National Gallery of Australia may terminate a Membership if a Member fails to comply with these terms and conditions or misuses Membership privileges.
  • A National Gallery of Australia Membership will be considered ‘lapsed’ if not renewed by the due date.
  • The expiry date of an annual Membership cannot be suspended or extended past the expiry date stipulated on the Membership.
  • The National Gallery of Australia reserves the right to change these terms and conditions or Membership benefits where necessary at any time without prior notice.