IT Service Manager

OVERVIEW OF THE ROLE

The Information Services Department covers the Gallery’s Information Technology (IT) team and Information Management (IM) team. As cornerstone teams that form part of the Gallery’s Enabling Services Portfolio, the department provides user-centred services to the Gallery with the upmost professionalism and leadership. We partner with all areas of the Gallery to ensure that our operations, initiatives and strategic priorities can be supported and implemented. This means we can support the Gallery to provide an enhanced visitor experience and manage the national collection of works of art we are custodians of.

The IT Service Manager position is part of the Information Technology (IT) Section within the Information Services Department. The IT Section manages and develops the Gallery’s information communication and technology (ICT) services both in the office and when staff are away from the office and emerging information technology requirements to meet our strategic and business needs.

The section provides the full suite of ICT services to enable all Gallery staff to access our IT network. This includes the applications we manage both on-premises and in cloud environments, and to enable reliable and safe devices for all staff to increase productivity and mobility.

This is a pivotal role, leading the IT Service Desk team and Service Management function for the National Gallery. This role will lead a fundamental project to build our service management capability including development of Service Catalogue, ITIL processes to be built into our Service Management tool, redesigning how these services will be delivered to staff including change management and communication.

Working in a small team the role will provide you with experience across all facets of IT Service Management, vendor management, ICT procurement, budgets and costings, infrastructure, end user computing, IT and digital projects. As well as contributing to the National Gallery’s strategic direction including the development of written briefs and presenting to the National Gallery’s Executive team, responding to audit recommendations and contributing to the forward work plan for the IT team.

This position reports to the Chief Information Officer (CIO) and is responsible for ensuring the day-to-day operations of the ICT section operates efficiently, is well organised and supports the CIO in delivering high quality outcomes and cost-effective services for the National Gallery.

CONTACT

Further information about the position may be obtained by contacting Jade Carson on +61 6240 6580 or jade.carson@nga.gov.au.

APPLY

To apply for this role first read the full position description linked below, then forward
your CV, a tailored statement, and personal particulars form to recruitment@nga.gov.au.